Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS/POST-NL/GLS/TNT with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Shipping Methods

We offer three methods for shipping your orders from SONNA International:
Standard – 4 to 8 business days
Includes 1 day for processing and 3 to 7 days for transit.

Expedited – 3 business days
Includes 1 day for processing and 2 days for transit.

Express – 2 business days
Includes 1 day for processing and 1 day for transit. 

Business days include Monday–Friday, excluding holidays.

Check Order Type your ID / REFERENCE order